Primary Care · 14 locations
Before Medarch, our EMR, billing, and patient engagement lived in three separate vendors. Once everything was connected, we reduced charting time, lifted first-pass claim rate, and stopped paying for vendor finger-pointing.
+18% admissions-to-billing turnaround−41% documentation delays+9% clean claim rate
Regional Care Network
The Challenge
- Three disconnected vendors for EMR, billing, and patient comms
- MA staff re-keying patient data across systems
- 9-day average from encounter to clean claim
The Result
- Single Medarch stack: eCareHealth + eCareRCM + eCareCRM
- Charting time per encounter down 41%
- Encounter-to-clean-claim cut from 9 days to under 36 hours
+18%
FASTER ADMISSIONS-TO-BILLING
−41%
DOCUMENTATION DELAYS
+9%
CLEAN CLAIM RATE
