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A senior holding a mobile phone in a calm conversation with the eCare Voice AI receptionist — voice waveform and microphone overlay show the AI handling the inbound call
AI RECEPTIONIST FOR SENIOR LIVING & SKILLED NURSING

Every Call Answered.
Every Inquiry Captured.

Convert more inquiries into tours and move-ins with an AI receptionist that engages callers naturally, captures intake details, schedules appointments, and ensures every opportunity receives a timely response.

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Free 30-day pilot — No credit card required — Live on voice agents in 7 days
HIPAA Compliant
SOC 2 Type II
ISO 27001
G2: 4.5 out of 5 stars Capterra: 4.5 out of 5 stars
G2: 4.5 out of 5 stars Capterra: 4.5 out of 5 stars
WHY ECAREVOICE

Built for Senior Care Realities.

From after-hours calls to tour scheduling and family inquiries,eCareVoice ensures every lead is answered, qualified, and routed to the right team—without increasing front-desk workload.

eCare Voice AI receptionist answering an after-hours inbound call to a senior care community — 24/7 availability
0124/7 Availability

Answers every call instantly—after hours, on weekends, during holidays, and when your team is unavailable. No phone trees, voicemail, or missed opportunities.

  • Answers calls 24/7, including holidays and weekends
  • No voicemail or abandoned calls
  • Maintains consistent service during shift changes
  • Handles high call volumes without hold times
  • Captures inquiries when staff are unavailable
  • Escalates urgent calls to the right team member
eCare Voice qualifying a family caller — capturing care needs, urgency, insurance, and tour interest
02Inquiry Qualification

Identifies prospects, captures care needs, urgency, insurance information, and tour interest—ensuring your team receives complete, actionable information before every follow-up.

  • Captures prospect and family contact information
  • Identifies care needs, acuity level, and service interest
  • Collects insurance and payer information upfront
  • Qualifies tour readiness and move-in timeline
  • Flags urgent inquiries for immediate follow-up
  • Delivers structured call summaries to your team
eCare Voice scheduling a community tour live on a phone call and writing it into the calendar
03Tour Scheduling

Automatically schedules tours during the call, checks availability in real time, and confirms appointments instantly—making it easier to convert inquiries into move-ins.

  • Checks tour availability in real time
  • Books tours directly into your calendar
  • Handles reschedules and cancellations automatically
  • Sends SMS and email confirmations instantly
  • Captures tour preferences and special requests
  • Reduces scheduling delays and missed opportunities
eCare Voice holding a warm, natural conversation with a family caller about memory care
04Natural Conversations

Deliver warm, professional conversations that feel natural and engaging.eCareVoice understands caller intent, responds intelligently, and helps families feel heard from the very first interaction.

  • Engages callers with natural, human-like conversations
  • Understands questions and responds contextually
  • Handles interruptions and follow-up questions smoothly
  • Maintains a consistent and professional tone
  • Supports bilingual conversations
  • Creates a positive first impression for every caller
HIPAA-aligned secure handling of caller data and encrypted transcripts inside the eCare Voice platform
05Secure & HIPAA-Aligned

Protect sensitive resident and prospect information with secure, HIPAA-aligned workflows, encrypted communications, and controlled access across every interaction.

  • Encrypted call transcripts and conversation records
  • HIPAA-aligned handling of protected health information
  • Role-based access controls and audit trails
  • Secure storage of caller and resident information
  • Signed Business Associate Agreements (BAAs) available
  • Privacy and security safeguards built into every call
Senior care community going live on eCare Voice within days of signing — fast onboarding
06Go Live in Days

Get up and running quickly without lengthy implementation projects. Forward your existing number, configure your workflows, and launch an AI receptionist tailored to your community—often within days.

  • Fast deployment with minimal IT involvement
  • Keep your existing phone number and workflows
  • Customized for your community's admissions process
  • Guided onboarding and configuration support
  • Integrates with scheduling and operational systems
  • Start answering calls in days, not months
60%
Inbound calls automated
30%
Fewer no-shows
24/7
Coverage, every day
5 days
From signed to live

See eCareVoice on Your Own Number.

Experience a live call on your own number and hear eCareVoice in action—no commitment required.

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A real call

What Happens When a Family Calls at 2 A.M.

See how eCareVoice captures care needs, qualifies the inquiry, and schedules a tour—all within a single conversation.

Calls average 1m 40s
Grace
Thanks for calling Aspen Care, this is Grace. How can I help you tonight?
Caller
Hi — I’m looking for memory care for my mom. Her name is Linda, she’s 78.
Grace
I’m so glad you called. Is Linda living at home right now, or in another facility?
Caller
She’s at home with me but it’s getting really hard. She wanders at night.
Grace
That sounds exhausting. Most of our memory care residents come from situations exactly like yours. Could I book you a tour this week so you can see the unit?
Caller
Yes — Thursday afternoon if possible.
Grace
Thursday at 2pm works. I have your call here, I’ll send a confirmation text. Anything else I can answer tonight?
Extracted by eCareVoice
CallerDaughter
ResidentLinda, 78
Care needsMemory care, wandering
UrgencyHigh
TourThursday 2:00 PM ✓
100%
Calls answered
< 1s
Pickup time
90s
Average call
3x
More qualified leads
FAQ

Frequently asked questions

Learn how eCareVoice helps senior living communities answer every call, capture every inquiry, and streamline admissions workflows.

eCareVoice is an AI receptionist designed for senior living and skilled nursing organizations. It answers calls 24/7, captures inquiry details, qualifies prospects, schedules tours, routes requests, and documents conversations—helping communities respond faster and never miss opportunities to connect with families.

eCareVoice ensures every inquiry receives a response, even after hours, on weekends, and during busy periods. It helps communities capture more leads, schedule more tours, reduce missed calls, and deliver a consistent experience for prospective residents and their families.

Yes. eCareVoice is available 24/7, including evenings, weekends, holidays, and shift changes. It answers calls, gathers important information, schedules appointments, and routes urgent requests so families can receive assistance whenever they reach out.

Yes. eCareVoice uses advanced conversational AI and natural-language processing to create human-like interactions. It can answer questions, collect information, and guide callers through conversations in a calm, professional manner without sounding scripted or robotic.

eCareVoice gathers key details, including care needs, urgency, move-in timelines, insurance information, and tour interest. The information is organized and delivered to your team, helping admissions staff prioritize follow-up and focus on the most qualified opportunities.

Yes. eCareVoice can display available appointment times, schedule tours during the call, and automatically send confirmations. This allows families to book a visit immediately, rather than waiting for a staff member to return their call.

After every conversation, eCareVoice generates call summaries, transcripts, and follow-up information. Important details are captured automatically and delivered to your team, making it easier to review conversations and take action without additional administrative work.

eCareVoice is designed with HIPAA-aligned safeguards, including encrypted data handling, secure storage, audit logging, and access controls. These protections help organizations manage sensitive information responsibly while supporting compliance and data privacy requirements.

No. eCareVoice works alongside your existing phone setup. Most organizations simply forward calls to eCareVoice, keeping their current number while adding intelligent call handling, inquiry capture, and scheduling capabilities.

Most organizations can go live with eCareVoice within seven days. The process includes discovery, configuration, testing, number setup, and launch to ensure the system is aligned with your workflows before handling real calls.

Yes. eCareVoice can identify urgent situations and follow predefined routing rules to direct callers to the appropriate team member. This helps ensure critical requests receive timely attention while routine inquiries are handled automatically.

Absolutely. Your organization controls workflows, routing preferences, escalation paths, and conversation guidance. eCareVoice is configured around your processes and can be updated as your services, policies, and operational requirements evolve.

Unlike traditional answering services, eCareVoice can qualify inquiries, schedule tours, create follow-up tasks, and automatically document conversations. It provides a more consistent caller experience while helping your team reduce administrative work and respond faster to families.

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